Hiring Policy
1. Scope of Application
These general conditions of sale apply to any inquiry or order made on the website www.devicare.com, hereinafter "the Website", of DEVICARE, SL, with registered office in Spain, Av. Generalitat, 163-167, Sant Cugat Green Building, 08174 Sant Cugat del Vallès (Barcelona), and with tax identification number (NIF) B-65663122, for the acquisition of products and/or services (hereinafter the "Products").
The confirmation of the order by the buyer implies the unreserved acceptance of these general conditions of sale which prevail over all previous versions or specifications emanating from the buyer, including the exchange of emails. These conditions may be modified, so it is recommended to read them before placing each order.
For the purposes of these general conditions of sale, a consumer is understood as a natural person acting outside the scope of a business or professional activity.
2. Orders
2.1 Product Offering
The Products marketed through the internet portal are presented in accordance with legal recommendations and as accurately as possible.
These are Products whose online sale is authorized, as well as medical devices not subject to medical prescription, whose sale is legal.
Likewise, this portal complies with the provisions of article 3.5 of Royal Legislative Decree 1/2015, of July 24, which approves the revised text of the Law on guarantees and rational use of medicines and medical devices, which prohibits the sale by mail and by telematic procedures of medicines and medical devices subject to medical prescription.
There may be differences between the Products delivered and those represented on the Website or catalog, mainly regarding designs. Such differences, as long as they do not influence the basic characteristics of the Products and do not affect their quality, cannot justify an order cancellation or a delivery rejection.
Since an exact representation of the Products on the Internet Website and/or in catalogs cannot be guaranteed, particularly due to differences in color finishes on internet browsing software and/or screens, DEVICARE cannot be held responsible for the inaccuracy of the photographs on the Website.
Product orders are subject to availability, so if there are difficulties in their supply or lack of stock, DEVICARE expressly reserves the right to inform of any other product in substitution of the same quality and value. If the offer of product substitution is rejected, DEVICARE will refund the amounts that had been paid.
2.2 Disclaimer
DEVICARE does not diagnose or treat health problems, nor does it prescribe medications or other treatments. The customer should always consult with their healthcare professional and read the information provided by DEVICARE before using a product or undergoing a specific treatment. Individuals are not all the same and may react differently to different products. The customer should consult with their doctor about potential interactions between medications they are taking and DEVICARE products.
Comments made on any forum on the Website by employees or users of the Website are strictly their own personal views and are not statements made by DEVICARE. Opinions expressed by collaborating professionals of DEVICARE are not intended to replace medical care or advice from a healthcare professional.
Always check the product label or packaging before use. If there is any discrepancy, customers should follow the information provided on the product label or packaging. You should contact DEVICARE directly for clarification on product labeling, packaging details, and recommended use.
2.3 Order Acceptance
The order is firm for the buyer from the moment they confirm their purchase and make the payment or reservation.
For DEVICARE, from the validation of the payment and the confirmation of the order being taken into account.
3. Price and Payment
3.1 Product Price
The prices of the Products are indicated on each of them and include taxes related to the sale, which are detailed according to the country indicated by the buyer.
DEVICARE reserves the right to unilaterally modify the price of products and services offered through its website at any time. To guarantee the customer the certainty of the price of their products, this will be the one in force in the advertisement coinciding with the moment of formalizing the order, all in accordance with the applicable regulations.
3.2 Payment
Payment is made in full, upon placing the order and by the following payment methods:
Credit card:
Visa and Mastercard credit cards may be used. The user must follow the on-screen instructions, providing the following information:
1. Card type
2. Card number
3. Expiration date
4. The 3 control digits on the back of the card.
Payments by bank card are secure thanks to Shopify's Stripe payment platform, used for POS payments by Servired, 4B and American Express banking entities. This solution allows the buyer to make their Product purchases with total security. The banking data of the buyer who makes payment by bank card will not be stored by DEVICARE.
Paypal:
Through secure SSL transmission systems (Paypal) and without DEVICARE having access to its customers' data.
Klarna:
The user can make payment through Klarna, a secure payment system that allows payment to be split or deferred, according to the conditions offered by said provider at the time of purchase. DEVICARE does not access or store the user's financial data managed by Klarna.
3.3 Order Information
The customer will provide DEVICARE with all necessary data for the issuance of the invoice, as well as their intra-community VAT number or other tax data if necessary.
When the customer provides their identification information for an address, the identification information is linked to the delivery address. The recipient's name in the shipping address must match the name appearing in the identification information provided.
4. Delivery
4.1 Delivery Method
